USER AGREEMENT AND GENERAL TERMS OF USE OF THE SITE

1. Site means the manifest-music.com internet resource, all of its pages, subpages, design, texts, images, videos, graphic elements, software solutions and other content, through which the User may receive information about MANIFEST and purchase Tickets and/or Additional Services.
2. Festival / Event means the MANIFEST cultural-music event, which is held at the location Republic of Armenia, Gegharkunik Region, Lake Sevan, Norashen National Park, on the days, at the times and under the conditions indicated on the relevant event page.
3. User means any individual or legal entity that accesses the Site, uses it, fills out a form, places an Order or buys a Ticket.
4. Ticket means a document, including an electronic-digital document, which confirms the User’s right to participate in the Festival under the conditions of the relevant Ticket.
5. Electronic Ticket (E-ticket) means a digital Ticket provided to the User’s email address and/or order page with a QR code or other Identifying Code.
6. Order means an application placed by the User through the Site for the purchase of a Ticket and/or an Additional Service.
7. Payment Provider means the bank or payment organization through which the online payment is made.
8. Identifying Code means a QR code, barcode, order number or other data by which the Ticket and/or the Order is identified.
9. Additional Service means any additional service published on the Site, including, but not limited to, Transfer.
10. Transfer means a transportation service offered on the Site separately or combined with a Ticket, with its separate conditions, times and departure points.

1. These Terms apply in all cases of using the Site, obtaining information about the Festival, placing an Order, purchasing a Ticket, ordering Additional Services and entering into legal relations with the Organizer by online means.
2. By entering the Site, placing an Order, clicking “Continue,” “Order,” “Buy,” “Pay,” or any button equivalent in content, as well as by making a payment, the User confirms that the User has fully read, understood and unconditionally accepted these Terms, as well as the “Privacy Policy” and the “Refund and Cancellation Policy” published on the Site.
3. The Organizer has the right to amend these Terms by publishing a new version on the Site. The updated version applies to Orders placed after publication, unless otherwise expressly indicated in the updated version.
4. If special conditions are contained on a separate event page published on the Site, in the Ticket description or in the description of an Additional Service, the special conditions prevail over these general Terms with respect to that specific service.

1. By accepting these Terms, the User represents that the User has the necessary legal capacity and capacity to act to use the Site, place an Order and make a payment.
2. If the User acts on behalf of a legal entity, the User represents that the User has all powers necessary to act on behalf of that legal entity.
3. If age or other restrictions are established for a specific Ticket, zone or service, they are published on the relevant event page and are binding on the User.

1. The description, price and other material conditions of the Tickets and services indicated on the relevant event page published on the Site shall be deemed a published offer, unless otherwise expressly indicated on that page.
2. In order to purchase a Ticket, the User shall: a) select the relevant Ticket and/or Additional Service,
3. b) fill in the required data,
4. c) verify the accuracy of the entered data,
5. d) where necessary, correct or amend that data before proceeding to the payment stage,
6. e) confirm the User’s intention to place an Order.
7. The Order shall be deemed duly placed at the moment when the User fills in the mandatory fields, confirms the User’s choice and proceeds to payment.
8. The User shall provide correct, complete and up-to-date data. The Organizer bears no responsibility for problems arising as a result of incorrect completion of the email address, telephone number, name or other data.
9. The Organizer has the right to suspend or refuse performance of an Order if there are reasonable grounds of fraud, false data, suspicious payment, duplicate Order, chargeback or other security risks.

1. The prices of Tickets and services are published on the Site. Unless otherwise indicated, the prices are stated in Armenian drams.
2. Payment is made only by the payment methods available on the Site, through the relevant Payment Provider.
3. If the payment is not confirmed or the transaction is rejected by the bank / Payment Provider, the Order shall be deemed incomplete and the Ticket unsold.
4. The Organizer does not store the full bank card data if that data is entered in the protected environment of the bank or the Payment Provider.
5. The Organizer bears no responsibility for technical failures, delays or rejections of the bank, card systems or the Payment Provider to the extent that those are outside the control of third parties.
6. The User bears responsibility for the legality of the means of payment used by the User.

1. Unless otherwise indicated on the Site or in the description of a separate service, Tickets are provided electronically.
2. After successful completion of payment, the Electronic Ticket is provided to the email address indicated by the User and/or becomes available through the order confirmation message.
3. If the Electronic Ticket is not received within 30 minutes, the User shall check the Spam/Junk/Promotions sections of the User’s email and, if necessary, write to info@eventlabpro.com.
4. The QR code, bar code or Identifying Code confirms the authenticity of the Ticket. One code is generally intended for one admission, unless otherwise indicated in the description of that Ticket.
5. The User shall keep the User’s Electronic Ticket and shall not allow the identifying data to become available to unauthorized third parties.
6. If the Identifying Code of the same Ticket is presented multiple times, only the first successful scan may be deemed valid, unless the Organizer decides otherwise.
7. The resale of Tickets for commercial purposes, as well as resale at a price exceeding the face value, is prohibited. Upon discovery of such a case, the Organizer may invalidate the relevant Ticket without refund.
8. If the Ticket is personalized or the Organizer reasonably suspects fraud, duplication or unauthorized transfer, an identity document may be requested at the time of entry.
9. If a Transfer is attached to the Ticket, the departure place, times and other rules are published on the Site and/or may be sent by separate message. In the case of lateness for the Transfer or failure to appear, the service shall be deemed unused, without the right to an automatic refund, except for the cases provided by the “Refund and Cancellation Policy.”

1. Upon entry to the Festival area, a security check may be carried out.
2. The Organizer has the right to prohibit or restrict entry for persons who: a) pose a threat to their own safety or the safety of others,
3. b) have a forged, altered or invalid Ticket,
4. c) violate these Terms or the lawful instructions of the staff,
5. d) are under obvious severe alcohol or narcotic influence,
6. e) display aggressive, insulting or dangerous conduct.
7. Without the Organizer’s special permission, it is prohibited to bring into the Festival area weapons, sharp and dangerous objects, explosive or pyrotechnic materials, glass containers, narcotic drugs and other illegal substances, as well as items that may create danger for people or property.
8. Without accreditation, the use of professional photographic, audio/video recording equipment and drones may be prohibited.
9. Unless separately permitted by the Organizer, the possibility of bringing food, beverages or other items from outside may be restricted.
10. By participating in the Festival, the User accepts that the event is open-air and may depend on weather conditions, crowding, loud sound, lighting, the characteristics of the soil / natural environment and other objective factors.
11. During the Festival, photography and video recording may be carried out. By participating in the event, the User agrees that the User’s image may appear in informational, news and advertising materials of the Organizer and its partners, without additional payment, within the limits permitted by law.

1. The Organizer has the right, where necessary, to change отдельին elements of the programme, the line-up of artists, the sequence of performances, the timetable, the arrangement of zones, the sequence of provision of services and other technical components of the event.
2. A partial change of an artist, host, DJ set, programme segment, stage or timetable shall not in itself be deemed cancellation of the Festival and does not automatically create a right to a refund, unless the Organizer publishes a different decision.
3. If the event is postponed, moved or cancelled, the Organizer shall publish the relevant information on the Site and, where possible, send notice through the contact details provided by the User.
4. In the case of cancellation, postponement or moving of the event, the “Refund and Cancellation Policy” published on the Site shall apply.
5. The Organizer bears no responsibility for the User’s travel expenses, accommodation, food, release from work, missed opportunities or other indirect expenses, unless otherwise mandatorily provided by law.
6. In the event of force majeure circumstances, including natural disasters, fire, pandemics, military actions, mass disorders, governmental restrictions, large-scale failures of communications or power supply, the Organizer acts in accordance with the law and the published policies.

1. The collection and processing of the User’s personal data is governed by the “Privacy Policy” published on the Site, which constitutes an integral part of these Terms.
2. By placing an Order and/or filling out a form, the User agrees that the User’s data may be processed for the purposes of Order performance, Ticket provision, customer support, security, refunds and the performance of legal obligations.
3. If the User provides a third person’s data, the User represents that the User is authorized to do so and/or has obtained the corresponding consent of that person.
4. The User has the right to submit a request concerning the User’s personal data for information, correction, restriction, deletion or withdrawal of consent in the manner established by the “Privacy Policy.”

1. The email address and telephone number provided by the User shall be deemed proper means of communication.
2. Notices, notifications and messages sent by the Organizer to the contacts indicated by the User shall be deemed duly sent.
3. The User shall ensure the accuracy and up-to-date nature of the User’s contact data. The negative consequences of failing to notify changes in contact data in a timely manner shall be borne by the User.

1. The Organizer bears no responsibility for lost, stolen or damaged personal items, unless the damage has arisen through the direct fault of the Organizer.
2. The Organizer bears no responsibility for temporary technical unavailability of the Site or the payment environment, failures of third-party services or the consequences of force majeure circumstances, to the extent permitted by law.
3. The User shall respect other participants, the staff and the rules of the venue. Damage caused by the User is subject to compensation in the manner prescribed by law.

1. All complaints and applications shall first be submitted to the Organizer at info@eventlabpro.com or by telephone at +37441403046.
2. The Organizer seeks to respond to submitted complaints within a reasonable time, but no later than within 10 working days, unless the matter requires a longer documentary or technical examination.
3. If the dispute is not resolved out of court, it shall be subject to examination in the competent courts of the Republic of Armenia, in accordance with the legislation of the Republic of Armenia.
4. The law applicable to these Terms shall be the law of the Republic of Armenia.

1. If any provision of these Terms is recognized as invalid or unenforceable, this shall not affect the force and applicability of the remaining provisions.
2. These Terms enter into force from the moment of publication on the Site.
3. The “Privacy Policy” and the “Refund and Cancellation Policy” constitute integral parts of these Terms.

PRIVACY POLICY

1. This Policy applies to persons who use the Site, place an Order, acquire a Ticket, fill out forms, contact the Organizer or otherwise provide their data.
2. The processing of personal data is carried out in accordance with the legislation of the Republic of Armenia and this Policy.
3. This Policy does not apply to third-party websites or services, links to which may be present on the Site or through which separate actions are carried out (for example, payment, a third-party service), if separate terms and policies apply to that service.

1. Contact and identifying data: first name, last name, email address, telephone number, and sometimes place of residence or other data, if they are necessary for the provision of a specific service.
2. Order data: order number, type and quantity of purchased Tickets, Additional Services, payment status, refund or change applications.
3. Technical data: IP address, device type, browser type, operating system, date and time of visit, language settings, cookie-related data and general usage statistics.
4. Communication data: the content of letters, calls, messages or applications addressed to us, if you yourself have provided that information.
5. Transfer or other Additional Service data: the data that may be necessary for organizing the relevant service.
6. Card data: the Organizer generally does not collect and store your full card data if the payment is made in the protected payment environment of the bank or the Payment Provider.

1. placing an Order, confirming payment and providing the Electronic Ticket,
2. organizing Additional Services, including Transfer,
3. customer support, examination of inquiries and complaints,
4. processing applications for refunds, cancellations and changes,
5. prevention of fraud, fake Tickets, duplicate Orders and security risks,
6. performance of legal, tax, accounting and contractual obligations,
7. sending important notices related to the event, timetable, venue, admission rules or acquired services,
8. statistical, analytical and service-improvement purposes,
9. marketing messages, only to the extent permitted by law and/or where you have given the corresponding consent.

1. The creation and performance of contractual relations with you, including the sale of a Ticket and the provision of services.
2. Your consent, if separate consent is necessary for the given processing.
3. Performance of the Organizer’s legal obligations.
4. The Organizer’s legitimate interests, including the secure operation of the Site, prevention of abuse, improvement of service quality and customer service, while preserving your rights and freedoms.

1. To the Payment Provider or the bank, in order to make, confirm or refund the payment.
2. To technical service providers, for the purposes of website hosting, email delivery, data storage, security, analytics, CRM or other technical support.
3. To transport or other partners, only to the extent necessary for organizing the relevant service.
4. To state bodies or competent organizations, in the case of a legally mandatory or justified request.
5. To our employees and authorized persons, only within the limits necessary for the performance of their functions.

1. Personal data is retained for as long as necessary for the purposes for which it was collected.
2. Order, payment and accounting data may be retained longer if this is required by law or necessary for the examination of disputes and claims.
3. If the basis for the processing of data is your consent, then the data may be retained until withdrawal of consent, unless otherwise provided by law.
4. After the purpose of data processing has been exhausted, the data shall be deleted, anonymized or otherwise cease to be used, in the manner permitted by law.

1. The Site may use cookies and similar technologies: a) to ensure the proper functioning of the Site,
2. b) to remember your preferences,
3. c) to obtain general statistics on use of the Site,
4. d) to improve the content and the user experience.
5. You may limit or disable cookies in your browser settings, but as a result certain functions of the Site may be limited or may not operate properly.

1. obtain information about the processing of your personal data,
2. familiarize yourself with the data concerning you that is being processed,
3. require correction of inaccurate or outdated data,
4. in cases provided by law, require restriction, blocking or deletion of data,
5. withdraw your consent in cases where the basis for processing is consent,
6. refuse marketing messages,
7. appeal actions related to data processing in the manner prescribed by law.

1. The Organizer takes reasonable organizational and technical measures to protect personal data from unauthorized access, loss, alteration, leakage or other unlawful processing.
2. Despite this, no data transmitted over the internet or stored in electronic systems can be considered absolutely invulnerable. For that reason, we cannot guarantee 100% absolute security, but we act in an appropriate manner and in good faith.

1. For questions, applications or claims relating to this Policy, you may write to info@eventlabpro.com or call +37441403046.
2. The Organizer may amend this Policy by publishing an updated version on the Site. The updated version enters into force from the moment of publication, unless another time period is expressly indicated.

REFUND AND CANCELLATION POLICY

1. This Policy constitutes an integral part of the “User Agreement” published on the Site.
2. All refunds are made only to the extent and in the cases expressly provided by this Policy, by law or by a separately published decision of the Organizer.
3. If special refund conditions are indicated in the description of a separate Ticket or service on the Site, then those special conditions prevail over this general Policy with respect to that specific offer.

1. If the User wishes to refuse the purchased Ticket at the User’s own initiative, the refund request may be submitted up to 30 (thirty) days before the start of the Festival.
2. In the case of a refund submitted within the period defined by paragraph 1 of this clause, the face value of the Ticket shall be refunded, less the non-refundable commissions / fees of the bank, the Payment Provider and/or actually incurred service fees, if any.
3. If fewer than 30 days remain before the start of the Festival, the Ticket is not subject to refund, except in the other cases provided by this Policy.
4. A refund shall not be made if: a) the Ticket has already been used or its QR / Identifying Code has been scanned,
5. b) the User did not appear at the event, was late or voluntarily refused to enter,
6. c) entry was prohibited because of the User’s violation of the rules, a fake / invalid Ticket, dangerous conduct or violation of security requirements,
7. d) unauthorized resale, duplication, fraud or other abuse of the Ticket has been discovered.
8. A partial change in the individual components of the Festival programme, the lineup of artists, the arrangement of stages, the timetable or the sequence does not in itself constitute grounds for a refund, unless the Organizer establishes a different special procedure.

1. If a Transfer or another Additional Service has been acquired together with the Ticket, the refund of the value of that service may be calculated separately.
2. A refund of the Transfer is possible up to 72 (seventy-two) hours before the start of the service.
3. The value of a Transfer cancelled less than 72 hours in advance is not subject to refund, except in cases where the service was not provided for reasons attributable to the Organizer or its engaged partner.
4. Failure to use the Transfer, lateness or failure to appear at the departure point in due time does not in itself create a right to a refund.

1. If MANIFEST FESTIVAL is cancelled in full by decision of the Organizer or because of circumstances as a result of which the event does not take place, the User has the right to demand a refund of the face value of the Ticket.
2. If only the performance of an individual artist, the programme of a separate stage or any segment of the programme is cancelled, while the event as a whole takes place, this shall not automatically be deemed cancellation of the whole event.
3. In the event of cancellation, the refund is made by the same payment method by which the payment was made, unless technically another method is necessary or the parties have agreed on another option.
4. The refund-processing period is up to 10 working days from the moment of official commencement of the refund process, however the actual crediting of the amount to the card or account may depend on the bank or the Payment Provider.

1. If the event is postponed or moved to another day, the purchased Tickets remain valid for the newly announced date, unless the Organizer publicly establishes a different procedure.
2. If the User cannot participate on the new date, the User may submit a refund request within 7 (seven) calendar days after the official announcement of the new date.
3. In such a refund, the face value of the Ticket shall be refunded, less the non-refundable commissions / fees of the bank, the Payment Provider and/or actually incurred service fees, if any.
4. Changes of the venue, admission time or programme in part shall be assessed under the specific conditions published by the Organizer and do not automatically give rise to a right to a refund, if the event generally takes place.

1. The refund request shall be submitted electronically to info@eventlabpro.com.
2. The request should, to the extent possible, contain: a) the order number,
3. b) the buyer’s first name and last name,
4. c) the email address or telephone number by which the Order was placed,
5. d) the ground for the refund,
6. e) the payment-confirmation data or attached supporting evidence, if any.
7. The Organizer may request additional data or evidence for the purposes of identification, prevention of fraud or verification of the grounds for refund.
8. Requests submitted with incomplete, contradictory or clearly false information may remain unsatisfied until the necessary clarifications are provided.

1. If the User initiates a chargeback or otherwise disputes the payment through the bank or the card system, the Organizer may temporarily suspend the validity of the relevant Ticket or Order until final resolution of the dispute.
2. In the case of a justified suspicion of fraud or abuse, the Organizer may refuse the refund or resort to legal remedies within the limits established by law.

website: manifest-music.com

USER AGREEMENT AND GENERAL TERMS OF USE OF THE SITE

1. Site means the manifest-music.com internet resource, all of its pages, subpages, design, texts, images, videos, graphic elements, software solutions and other content, through which the User may receive information about MANIFEST and purchase Tickets and/or Additional Services.
2. Festival / Event means the MANIFEST cultural-music event, which is held at the location Republic of Armenia, Gegharkunik Region, Lake Sevan, Norashen National Park, on the days, at the times and under the conditions indicated on the relevant event page.
3. User means any individual or legal entity that accesses the Site, uses it, fills out a form, places an Order or buys a Ticket.
4. Ticket means a document, including an electronic-digital document, which confirms the User’s right to participate in the Festival under the conditions of the relevant Ticket.
5. Electronic Ticket (E-ticket) means a digital Ticket provided to the User’s email address and/or order page with a QR code or other Identifying Code.
6. Order means an application placed by the User through the Site for the purchase of a Ticket and/or an Additional Service.
7. Payment Provider means the bank or payment organization through which the online payment is made.
8. Identifying Code means a QR code, barcode, order number or other data by which the Ticket and/or the Order is identified.
9. Additional Service means any additional service published on the Site, including, but not limited to, Transfer.
10. Transfer means a transportation service offered on the Site separately or combined with a Ticket, with its separate conditions, times and departure points.

1. These Terms apply in all cases of using the Site, obtaining information about the Festival, placing an Order, purchasing a Ticket, ordering Additional Services and entering into legal relations with the Organizer by online means.
2. By entering the Site, placing an Order, clicking “Continue,” “Order,” “Buy,” “Pay,” or any button equivalent in content, as well as by making a payment, the User confirms that the User has fully read, understood and unconditionally accepted these Terms, as well as the “Privacy Policy” and the “Refund and Cancellation Policy” published on the Site.
3. The Organizer has the right to amend these Terms by publishing a new version on the Site. The updated version applies to Orders placed after publication, unless otherwise expressly indicated in the updated version.
4. If special conditions are contained on a separate event page published on the Site, in the Ticket description or in the description of an Additional Service, the special conditions prevail over these general Terms with respect to that specific service.

1. By accepting these Terms, the User represents that the User has the necessary legal capacity and capacity to act to use the Site, place an Order and make a payment.
2. If the User acts on behalf of a legal entity, the User represents that the User has all powers necessary to act on behalf of that legal entity.
3. If age or other restrictions are established for a specific Ticket, zone or service, they are published on the relevant event page and are binding on the User.

1. The description, price and other material conditions of the Tickets and services indicated on the relevant event page published on the Site shall be deemed a published offer, unless otherwise expressly indicated on that page.
2. In order to purchase a Ticket, the User shall: a) select the relevant Ticket and/or Additional Service,
3. b) fill in the required data,
4. c) verify the accuracy of the entered data,
5. d) where necessary, correct or amend that data before proceeding to the payment stage,
6. e) confirm the User’s intention to place an Order.
7. The Order shall be deemed duly placed at the moment when the User fills in the mandatory fields, confirms the User’s choice and proceeds to payment.
8. The User shall provide correct, complete and up-to-date data. The Organizer bears no responsibility for problems arising as a result of incorrect completion of the email address, telephone number, name or other data.
9. The Organizer has the right to suspend or refuse performance of an Order if there are reasonable grounds of fraud, false data, suspicious payment, duplicate Order, chargeback or other security risks.

1. The prices of Tickets and services are published on the Site. Unless otherwise indicated, the prices are stated in Armenian drams.
2. Payment is made only by the payment methods available on the Site, through the relevant Payment Provider.
3. If the payment is not confirmed or the transaction is rejected by the bank / Payment Provider, the Order shall be deemed incomplete and the Ticket unsold.
4. The Organizer does not store the full bank card data if that data is entered in the protected environment of the bank or the Payment Provider.
5. The Organizer bears no responsibility for technical failures, delays or rejections of the bank, card systems or the Payment Provider to the extent that those are outside the control of third parties.
6. The User bears responsibility for the legality of the means of payment used by the User.

1. Unless otherwise indicated on the Site or in the description of a separate service, Tickets are provided electronically.
2. After successful completion of payment, the Electronic Ticket is provided to the email address indicated by the User and/or becomes available through the order confirmation message.
3. If the Electronic Ticket is not received within 30 minutes, the User shall check the Spam/Junk/Promotions sections of the User’s email and, if necessary, write to info@eventlabpro.com.
4. The QR code, bar code or Identifying Code confirms the authenticity of the Ticket. One code is generally intended for one admission, unless otherwise indicated in the description of that Ticket.
5. The User shall keep the User’s Electronic Ticket and shall not allow the identifying data to become available to unauthorized third parties.
6. If the Identifying Code of the same Ticket is presented multiple times, only the first successful scan may be deemed valid, unless the Organizer decides otherwise.
7. The resale of Tickets for commercial purposes, as well as resale at a price exceeding the face value, is prohibited. Upon discovery of such a case, the Organizer may invalidate the relevant Ticket without refund.
8. If the Ticket is personalized or the Organizer reasonably suspects fraud, duplication or unauthorized transfer, an identity document may be requested at the time of entry.
9. If a Transfer is attached to the Ticket, the departure place, times and other rules are published on the Site and/or may be sent by separate message. In the case of lateness for the Transfer or failure to appear, the service shall be deemed unused, without the right to an automatic refund, except for the cases provided by the “Refund and Cancellation Policy.”

1. Upon entry to the Festival area, a security check may be carried out.
2. The Organizer has the right to prohibit or restrict entry for persons who: a) pose a threat to their own safety or the safety of others,
3. b) have a forged, altered or invalid Ticket,
4. c) violate these Terms or the lawful instructions of the staff,
5. d) are under obvious severe alcohol or narcotic influence,
6. e) display aggressive, insulting or dangerous conduct.
7. Without the Organizer’s special permission, it is prohibited to bring into the Festival area weapons, sharp and dangerous objects, explosive or pyrotechnic materials, glass containers, narcotic drugs and other illegal substances, as well as items that may create danger for people or property.
8. Without accreditation, the use of professional photographic, audio/video recording equipment and drones may be prohibited.
9. Unless separately permitted by the Organizer, the possibility of bringing food, beverages or other items from outside may be restricted.
10. By participating in the Festival, the User accepts that the event is open-air and may depend on weather conditions, crowding, loud sound, lighting, the characteristics of the soil / natural environment and other objective factors.
11. During the Festival, photography and video recording may be carried out. By participating in the event, the User agrees that the User’s image may appear in informational, news and advertising materials of the Organizer and its partners, without additional payment, within the limits permitted by law.

1. The Organizer has the right, where necessary, to change отдельին elements of the programme, the line-up of artists, the sequence of performances, the timetable, the arrangement of zones, the sequence of provision of services and other technical components of the event.
2. A partial change of an artist, host, DJ set, programme segment, stage or timetable shall not in itself be deemed cancellation of the Festival and does not automatically create a right to a refund, unless the Organizer publishes a different decision.
3. If the event is postponed, moved or cancelled, the Organizer shall publish the relevant information on the Site and, where possible, send notice through the contact details provided by the User.
4. In the case of cancellation, postponement or moving of the event, the “Refund and Cancellation Policy” published on the Site shall apply.
5. The Organizer bears no responsibility for the User’s travel expenses, accommodation, food, release from work, missed opportunities or other indirect expenses, unless otherwise mandatorily provided by law.
6. In the event of force majeure circumstances, including natural disasters, fire, pandemics, military actions, mass disorders, governmental restrictions, large-scale failures of communications or power supply, the Organizer acts in accordance with the law and the published policies.

1. The collection and processing of the User’s personal data is governed by the “Privacy Policy” published on the Site, which constitutes an integral part of these Terms.
2. By placing an Order and/or filling out a form, the User agrees that the User’s data may be processed for the purposes of Order performance, Ticket provision, customer support, security, refunds and the performance of legal obligations.
3. If the User provides a third person’s data, the User represents that the User is authorized to do so and/or has obtained the corresponding consent of that person.
4. The User has the right to submit a request concerning the User’s personal data for information, correction, restriction, deletion or withdrawal of consent in the manner established by the “Privacy Policy.”

1. The email address and telephone number provided by the User shall be deemed proper means of communication.
2. Notices, notifications and messages sent by the Organizer to the contacts indicated by the User shall be deemed duly sent.
3. The User shall ensure the accuracy and up-to-date nature of the User’s contact data. The negative consequences of failing to notify changes in contact data in a timely manner shall be borne by the User.

1. The Organizer bears no responsibility for lost, stolen or damaged personal items, unless the damage has arisen through the direct fault of the Organizer.
2. The Organizer bears no responsibility for temporary technical unavailability of the Site or the payment environment, failures of third-party services or the consequences of force majeure circumstances, to the extent permitted by law.
3. The User shall respect other participants, the staff and the rules of the venue. Damage caused by the User is subject to compensation in the manner prescribed by law.

1. All complaints and applications shall first be submitted to the Organizer at info@eventlabpro.com or by telephone at +37441403046.
2. The Organizer seeks to respond to submitted complaints within a reasonable time, but no later than within 10 working days, unless the matter requires a longer documentary or technical examination.
3. If the dispute is not resolved out of court, it shall be subject to examination in the competent courts of the Republic of Armenia, in accordance with the legislation of the Republic of Armenia.
4. The law applicable to these Terms shall be the law of the Republic of Armenia.

1. If any provision of these Terms is recognized as invalid or unenforceable, this shall not affect the force and applicability of the remaining provisions.
2. These Terms enter into force from the moment of publication on the Site.
3. The “Privacy Policy” and the “Refund and Cancellation Policy” constitute integral parts of these Terms.

PRIVACY POLICY

1. This Policy applies to persons who use the Site, place an Order, acquire a Ticket, fill out forms, contact the Organizer or otherwise provide their data.
2. The processing of personal data is carried out in accordance with the legislation of the Republic of Armenia and this Policy.
3. This Policy does not apply to third-party websites or services, links to which may be present on the Site or through which separate actions are carried out (for example, payment, a third-party service), if separate terms and policies apply to that service.

1. Contact and identifying data: first name, last name, email address, telephone number, and sometimes place of residence or other data, if they are necessary for the provision of a specific service.
2. Order data: order number, type and quantity of purchased Tickets, Additional Services, payment status, refund or change applications.
3. Technical data: IP address, device type, browser type, operating system, date and time of visit, language settings, cookie-related data and general usage statistics.
4. Communication data: the content of letters, calls, messages or applications addressed to us, if you yourself have provided that information.
5. Transfer or other Additional Service data: the data that may be necessary for organizing the relevant service.
6. Card data: the Organizer generally does not collect and store your full card data if the payment is made in the protected payment environment of the bank or the Payment Provider.

1. placing an Order, confirming payment and providing the Electronic Ticket,
2. organizing Additional Services, including Transfer,
3. customer support, examination of inquiries and complaints,
4. processing applications for refunds, cancellations and changes,
5. prevention of fraud, fake Tickets, duplicate Orders and security risks,
6. performance of legal, tax, accounting and contractual obligations,
7. sending important notices related to the event, timetable, venue, admission rules or acquired services,
8. statistical, analytical and service-improvement purposes,
9. marketing messages, only to the extent permitted by law and/or where you have given the corresponding consent.

1. The creation and performance of contractual relations with you, including the sale of a Ticket and the provision of services.
2. Your consent, if separate consent is necessary for the given processing.
3. Performance of the Organizer’s legal obligations.
4. The Organizer’s legitimate interests, including the secure operation of the Site, prevention of abuse, improvement of service quality and customer service, while preserving your rights and freedoms.

1. To the Payment Provider or the bank, in order to make, confirm or refund the payment.
2. To technical service providers, for the purposes of website hosting, email delivery, data storage, security, analytics, CRM or other technical support.
3. To transport or other partners, only to the extent necessary for organizing the relevant service.
4. To state bodies or competent organizations, in the case of a legally mandatory or justified request.
5. To our employees and authorized persons, only within the limits necessary for the performance of their functions.

1. Personal data is retained for as long as necessary for the purposes for which it was collected.
2. Order, payment and accounting data may be retained longer if this is required by law or necessary for the examination of disputes and claims.
3. If the basis for the processing of data is your consent, then the data may be retained until withdrawal of consent, unless otherwise provided by law.
4. After the purpose of data processing has been exhausted, the data shall be deleted, anonymized or otherwise cease to be used, in the manner permitted by law.

1. The Site may use cookies and similar technologies: a) to ensure the proper functioning of the Site,
2. b) to remember your preferences,
3. c) to obtain general statistics on use of the Site,
4. d) to improve the content and the user experience.
5. You may limit or disable cookies in your browser settings, but as a result certain functions of the Site may be limited or may not operate properly.

1. obtain information about the processing of your personal data,
2. familiarize yourself with the data concerning you that is being processed,
3. require correction of inaccurate or outdated data,
4. in cases provided by law, require restriction, blocking or deletion of data,
5. withdraw your consent in cases where the basis for processing is consent,
6. refuse marketing messages,
7. appeal actions related to data processing in the manner prescribed by law.

1. The Organizer takes reasonable organizational and technical measures to protect personal data from unauthorized access, loss, alteration, leakage or other unlawful processing.
2. Despite this, no data transmitted over the internet or stored in electronic systems can be considered absolutely invulnerable. For that reason, we cannot guarantee 100% absolute security, but we act in an appropriate manner and in good faith.

1. For questions, applications or claims relating to this Policy, you may write to info@eventlabpro.com or call +37441403046.
2. The Organizer may amend this Policy by publishing an updated version on the Site. The updated version enters into force from the moment of publication, unless another time period is expressly indicated.

REFUND AND CANCELLATION POLICY

1. This Policy constitutes an integral part of the “User Agreement” published on the Site.
2. All refunds are made only to the extent and in the cases expressly provided by this Policy, by law or by a separately published decision of the Organizer.
3. If special refund conditions are indicated in the description of a separate Ticket or service on the Site, then those special conditions prevail over this general Policy with respect to that specific offer.

1. If the User wishes to refuse the purchased Ticket at the User’s own initiative, the refund request may be submitted up to 30 (thirty) days before the start of the Festival.
2. In the case of a refund submitted within the period defined by paragraph 1 of this clause, the face value of the Ticket shall be refunded, less the non-refundable commissions / fees of the bank, the Payment Provider and/or actually incurred service fees, if any.
3. If fewer than 30 days remain before the start of the Festival, the Ticket is not subject to refund, except in the other cases provided by this Policy.
4. A refund shall not be made if: a) the Ticket has already been used or its QR / Identifying Code has been scanned,
5. b) the User did not appear at the event, was late or voluntarily refused to enter,
6. c) entry was prohibited because of the User’s violation of the rules, a fake / invalid Ticket, dangerous conduct or violation of security requirements,
7. d) unauthorized resale, duplication, fraud or other abuse of the Ticket has been discovered.
8. A partial change in the individual components of the Festival programme, the lineup of artists, the arrangement of stages, the timetable or the sequence does not in itself constitute grounds for a refund, unless the Organizer establishes a different special procedure.

1. If a Transfer or another Additional Service has been acquired together with the Ticket, the refund of the value of that service may be calculated separately.
2. A refund of the Transfer is possible up to 72 (seventy-two) hours before the start of the service.
3. The value of a Transfer cancelled less than 72 hours in advance is not subject to refund, except in cases where the service was not provided for reasons attributable to the Organizer or its engaged partner.
4. Failure to use the Transfer, lateness or failure to appear at the departure point in due time does not in itself create a right to a refund.

1. If MANIFEST FESTIVAL is cancelled in full by decision of the Organizer or because of circumstances as a result of which the event does not take place, the User has the right to demand a refund of the face value of the Ticket.
2. If only the performance of an individual artist, the programme of a separate stage or any segment of the programme is cancelled, while the event as a whole takes place, this shall not automatically be deemed cancellation of the whole event.
3. In the event of cancellation, the refund is made by the same payment method by which the payment was made, unless technically another method is necessary or the parties have agreed on another option.
4. The refund-processing period is up to 10 working days from the moment of official commencement of the refund process, however the actual crediting of the amount to the card or account may depend on the bank or the Payment Provider.

1. If the event is postponed or moved to another day, the purchased Tickets remain valid for the newly announced date, unless the Organizer publicly establishes a different procedure.
2. If the User cannot participate on the new date, the User may submit a refund request within 7 (seven) calendar days after the official announcement of the new date.
3. In such a refund, the face value of the Ticket shall be refunded, less the non-refundable commissions / fees of the bank, the Payment Provider and/or actually incurred service fees, if any.
4. Changes of the venue, admission time or programme in part shall be assessed under the specific conditions published by the Organizer and do not automatically give rise to a right to a refund, if the event generally takes place.

1. The refund request shall be submitted electronically to info@eventlabpro.com.
2. The request should, to the extent possible, contain: a) the order number,
3. b) the buyer’s first name and last name,
4. c) the email address or telephone number by which the Order was placed,
5. d) the ground for the refund,
6. e) the payment-confirmation data or attached supporting evidence, if any.
7. The Organizer may request additional data or evidence for the purposes of identification, prevention of fraud or verification of the grounds for refund.
8. Requests submitted with incomplete, contradictory or clearly false information may remain unsatisfied until the necessary clarifications are provided.

1. If the User initiates a chargeback or otherwise disputes the payment through the bank or the card system, the Organizer may temporarily suspend the validity of the relevant Ticket or Order until final resolution of the dispute.
2. In the case of a justified suspicion of fraud or abuse, the Organizer may refuse the refund or resort to legal remedies within the limits established by law.

website: manifest-music.com

USER AGREEMENT AND GENERAL TERMS OF USE OF THE SITE

1. Site means the manifest-music.com internet resource, all of its pages, subpages, design, texts, images, videos, graphic elements, software solutions and other content, through which the User may receive information about MANIFEST and purchase Tickets and/or Additional Services.
2. Festival / Event means the MANIFEST cultural-music event, which is held at the location Republic of Armenia, Gegharkunik Region, Lake Sevan, Norashen National Park, on the days, at the times and under the conditions indicated on the relevant event page.
3. User means any individual or legal entity that accesses the Site, uses it, fills out a form, places an Order or buys a Ticket.
4. Ticket means a document, including an electronic-digital document, which confirms the User’s right to participate in the Festival under the conditions of the relevant Ticket.
5. Electronic Ticket (E-ticket) means a digital Ticket provided to the User’s email address and/or order page with a QR code or other Identifying Code.
6. Order means an application placed by the User through the Site for the purchase of a Ticket and/or an Additional Service.
7. Payment Provider means the bank or payment organization through which the online payment is made.
8. Identifying Code means a QR code, barcode, order number or other data by which the Ticket and/or the Order is identified.
9. Additional Service means any additional service published on the Site, including, but not limited to, Transfer.
10. Transfer means a transportation service offered on the Site separately or combined with a Ticket, with its separate conditions, times and departure points.

1. These Terms apply in all cases of using the Site, obtaining information about the Festival, placing an Order, purchasing a Ticket, ordering Additional Services and entering into legal relations with the Organizer by online means.
2. By entering the Site, placing an Order, clicking “Continue,” “Order,” “Buy,” “Pay,” or any button equivalent in content, as well as by making a payment, the User confirms that the User has fully read, understood and unconditionally accepted these Terms, as well as the “Privacy Policy” and the “Refund and Cancellation Policy” published on the Site.
3. The Organizer has the right to amend these Terms by publishing a new version on the Site. The updated version applies to Orders placed after publication, unless otherwise expressly indicated in the updated version.
4. If special conditions are contained on a separate event page published on the Site, in the Ticket description or in the description of an Additional Service, the special conditions prevail over these general Terms with respect to that specific service.

1. By accepting these Terms, the User represents that the User has the necessary legal capacity and capacity to act to use the Site, place an Order and make a payment.
2. If the User acts on behalf of a legal entity, the User represents that the User has all powers necessary to act on behalf of that legal entity.
3. If age or other restrictions are established for a specific Ticket, zone or service, they are published on the relevant event page and are binding on the User.

1. The description, price and other material conditions of the Tickets and services indicated on the relevant event page published on the Site shall be deemed a published offer, unless otherwise expressly indicated on that page.
2. In order to purchase a Ticket, the User shall: a) select the relevant Ticket and/or Additional Service,
3. b) fill in the required data,
4. c) verify the accuracy of the entered data,
5. d) where necessary, correct or amend that data before proceeding to the payment stage,
6. e) confirm the User’s intention to place an Order.
7. The Order shall be deemed duly placed at the moment when the User fills in the mandatory fields, confirms the User’s choice and proceeds to payment.
8. The User shall provide correct, complete and up-to-date data. The Organizer bears no responsibility for problems arising as a result of incorrect completion of the email address, telephone number, name or other data.
9. The Organizer has the right to suspend or refuse performance of an Order if there are reasonable grounds of fraud, false data, suspicious payment, duplicate Order, chargeback or other security risks.

1. The prices of Tickets and services are published on the Site. Unless otherwise indicated, the prices are stated in Armenian drams.
2. Payment is made only by the payment methods available on the Site, through the relevant Payment Provider.
3. If the payment is not confirmed or the transaction is rejected by the bank / Payment Provider, the Order shall be deemed incomplete and the Ticket unsold.
4. The Organizer does not store the full bank card data if that data is entered in the protected environment of the bank or the Payment Provider.
5. The Organizer bears no responsibility for technical failures, delays or rejections of the bank, card systems or the Payment Provider to the extent that those are outside the control of third parties.
6. The User bears responsibility for the legality of the means of payment used by the User.

1. Unless otherwise indicated on the Site or in the description of a separate service, Tickets are provided electronically.
2. After successful completion of payment, the Electronic Ticket is provided to the email address indicated by the User and/or becomes available through the order confirmation message.
3. If the Electronic Ticket is not received within 30 minutes, the User shall check the Spam/Junk/Promotions sections of the User’s email and, if necessary, write to info@eventlabpro.com.
4. The QR code, bar code or Identifying Code confirms the authenticity of the Ticket. One code is generally intended for one admission, unless otherwise indicated in the description of that Ticket.
5. The User shall keep the User’s Electronic Ticket and shall not allow the identifying data to become available to unauthorized third parties.
6. If the Identifying Code of the same Ticket is presented multiple times, only the first successful scan may be deemed valid, unless the Organizer decides otherwise.
7. The resale of Tickets for commercial purposes, as well as resale at a price exceeding the face value, is prohibited. Upon discovery of such a case, the Organizer may invalidate the relevant Ticket without refund.
8. If the Ticket is personalized or the Organizer reasonably suspects fraud, duplication or unauthorized transfer, an identity document may be requested at the time of entry.
9. If a Transfer is attached to the Ticket, the departure place, times and other rules are published on the Site and/or may be sent by separate message. In the case of lateness for the Transfer or failure to appear, the service shall be deemed unused, without the right to an automatic refund, except for the cases provided by the “Refund and Cancellation Policy.”

1. Upon entry to the Festival area, a security check may be carried out.
2. The Organizer has the right to prohibit or restrict entry for persons who: a) pose a threat to their own safety or the safety of others,
3. b) have a forged, altered or invalid Ticket,
4. c) violate these Terms or the lawful instructions of the staff,
5. d) are under obvious severe alcohol or narcotic influence,
6. e) display aggressive, insulting or dangerous conduct.
7. Without the Organizer’s special permission, it is prohibited to bring into the Festival area weapons, sharp and dangerous objects, explosive or pyrotechnic materials, glass containers, narcotic drugs and other illegal substances, as well as items that may create danger for people or property.
8. Without accreditation, the use of professional photographic, audio/video recording equipment and drones may be prohibited.
9. Unless separately permitted by the Organizer, the possibility of bringing food, beverages or other items from outside may be restricted.
10. By participating in the Festival, the User accepts that the event is open-air and may depend on weather conditions, crowding, loud sound, lighting, the characteristics of the soil / natural environment and other objective factors.
11. During the Festival, photography and video recording may be carried out. By participating in the event, the User agrees that the User’s image may appear in informational, news and advertising materials of the Organizer and its partners, without additional payment, within the limits permitted by law.

1. The Organizer has the right, where necessary, to change отдельին elements of the programme, the line-up of artists, the sequence of performances, the timetable, the arrangement of zones, the sequence of provision of services and other technical components of the event.
2. A partial change of an artist, host, DJ set, programme segment, stage or timetable shall not in itself be deemed cancellation of the Festival and does not automatically create a right to a refund, unless the Organizer publishes a different decision.
3. If the event is postponed, moved or cancelled, the Organizer shall publish the relevant information on the Site and, where possible, send notice through the contact details provided by the User.
4. In the case of cancellation, postponement or moving of the event, the “Refund and Cancellation Policy” published on the Site shall apply.
5. The Organizer bears no responsibility for the User’s travel expenses, accommodation, food, release from work, missed opportunities or other indirect expenses, unless otherwise mandatorily provided by law.
6. In the event of force majeure circumstances, including natural disasters, fire, pandemics, military actions, mass disorders, governmental restrictions, large-scale failures of communications or power supply, the Organizer acts in accordance with the law and the published policies.

1. The collection and processing of the User’s personal data is governed by the “Privacy Policy” published on the Site, which constitutes an integral part of these Terms.
2. By placing an Order and/or filling out a form, the User agrees that the User’s data may be processed for the purposes of Order performance, Ticket provision, customer support, security, refunds and the performance of legal obligations.
3. If the User provides a third person’s data, the User represents that the User is authorized to do so and/or has obtained the corresponding consent of that person.
4. The User has the right to submit a request concerning the User’s personal data for information, correction, restriction, deletion or withdrawal of consent in the manner established by the “Privacy Policy.”

1. The email address and telephone number provided by the User shall be deemed proper means of communication.
2. Notices, notifications and messages sent by the Organizer to the contacts indicated by the User shall be deemed duly sent.
3. The User shall ensure the accuracy and up-to-date nature of the User’s contact data. The negative consequences of failing to notify changes in contact data in a timely manner shall be borne by the User.

1. The Organizer bears no responsibility for lost, stolen or damaged personal items, unless the damage has arisen through the direct fault of the Organizer.
2. The Organizer bears no responsibility for temporary technical unavailability of the Site or the payment environment, failures of third-party services or the consequences of force majeure circumstances, to the extent permitted by law.
3. The User shall respect other participants, the staff and the rules of the venue. Damage caused by the User is subject to compensation in the manner prescribed by law.

1. All complaints and applications shall first be submitted to the Organizer at info@eventlabpro.com or by telephone at +37441403046.
2. The Organizer seeks to respond to submitted complaints within a reasonable time, but no later than within 10 working days, unless the matter requires a longer documentary or technical examination.
3. If the dispute is not resolved out of court, it shall be subject to examination in the competent courts of the Republic of Armenia, in accordance with the legislation of the Republic of Armenia.
4. The law applicable to these Terms shall be the law of the Republic of Armenia.

1. If any provision of these Terms is recognized as invalid or unenforceable, this shall not affect the force and applicability of the remaining provisions.
2. These Terms enter into force from the moment of publication on the Site.
3. The “Privacy Policy” and the “Refund and Cancellation Policy” constitute integral parts of these Terms.

PRIVACY POLICY

1. This Policy applies to persons who use the Site, place an Order, acquire a Ticket, fill out forms, contact the Organizer or otherwise provide their data.
2. The processing of personal data is carried out in accordance with the legislation of the Republic of Armenia and this Policy.
3. This Policy does not apply to third-party websites or services, links to which may be present on the Site or through which separate actions are carried out (for example, payment, a third-party service), if separate terms and policies apply to that service.

1. Contact and identifying data: first name, last name, email address, telephone number, and sometimes place of residence or other data, if they are necessary for the provision of a specific service.
2. Order data: order number, type and quantity of purchased Tickets, Additional Services, payment status, refund or change applications.
3. Technical data: IP address, device type, browser type, operating system, date and time of visit, language settings, cookie-related data and general usage statistics.
4. Communication data: the content of letters, calls, messages or applications addressed to us, if you yourself have provided that information.
5. Transfer or other Additional Service data: the data that may be necessary for organizing the relevant service.
6. Card data: the Organizer generally does not collect and store your full card data if the payment is made in the protected payment environment of the bank or the Payment Provider.

1. placing an Order, confirming payment and providing the Electronic Ticket,
2. organizing Additional Services, including Transfer,
3. customer support, examination of inquiries and complaints,
4. processing applications for refunds, cancellations and changes,
5. prevention of fraud, fake Tickets, duplicate Orders and security risks,
6. performance of legal, tax, accounting and contractual obligations,
7. sending important notices related to the event, timetable, venue, admission rules or acquired services,
8. statistical, analytical and service-improvement purposes,
9. marketing messages, only to the extent permitted by law and/or where you have given the corresponding consent.

1. The creation and performance of contractual relations with you, including the sale of a Ticket and the provision of services.
2. Your consent, if separate consent is necessary for the given processing.
3. Performance of the Organizer’s legal obligations.
4. The Organizer’s legitimate interests, including the secure operation of the Site, prevention of abuse, improvement of service quality and customer service, while preserving your rights and freedoms.

1. To the Payment Provider or the bank, in order to make, confirm or refund the payment.
2. To technical service providers, for the purposes of website hosting, email delivery, data storage, security, analytics, CRM or other technical support.
3. To transport or other partners, only to the extent necessary for organizing the relevant service.
4. To state bodies or competent organizations, in the case of a legally mandatory or justified request.
5. To our employees and authorized persons, only within the limits necessary for the performance of their functions.

1. Personal data is retained for as long as necessary for the purposes for which it was collected.
2. Order, payment and accounting data may be retained longer if this is required by law or necessary for the examination of disputes and claims.
3. If the basis for the processing of data is your consent, then the data may be retained until withdrawal of consent, unless otherwise provided by law.
4. After the purpose of data processing has been exhausted, the data shall be deleted, anonymized or otherwise cease to be used, in the manner permitted by law.

1. The Site may use cookies and similar technologies: a) to ensure the proper functioning of the Site,
2. b) to remember your preferences,
3. c) to obtain general statistics on use of the Site,
4. d) to improve the content and the user experience.
5. You may limit or disable cookies in your browser settings, but as a result certain functions of the Site may be limited or may not operate properly.

1. obtain information about the processing of your personal data,
2. familiarize yourself with the data concerning you that is being processed,
3. require correction of inaccurate or outdated data,
4. in cases provided by law, require restriction, blocking or deletion of data,
5. withdraw your consent in cases where the basis for processing is consent,
6. refuse marketing messages,
7. appeal actions related to data processing in the manner prescribed by law.

1. The Organizer takes reasonable organizational and technical measures to protect personal data from unauthorized access, loss, alteration, leakage or other unlawful processing.
2. Despite this, no data transmitted over the internet or stored in electronic systems can be considered absolutely invulnerable. For that reason, we cannot guarantee 100% absolute security, but we act in an appropriate manner and in good faith.

1. For questions, applications or claims relating to this Policy, you may write to info@eventlabpro.com or call +37441403046.
2. The Organizer may amend this Policy by publishing an updated version on the Site. The updated version enters into force from the moment of publication, unless another time period is expressly indicated.

REFUND AND CANCELLATION POLICY

1. This Policy constitutes an integral part of the “User Agreement” published on the Site.
2. All refunds are made only to the extent and in the cases expressly provided by this Policy, by law or by a separately published decision of the Organizer.
3. If special refund conditions are indicated in the description of a separate Ticket or service on the Site, then those special conditions prevail over this general Policy with respect to that specific offer.

1. If the User wishes to refuse the purchased Ticket at the User’s own initiative, the refund request may be submitted up to 30 (thirty) days before the start of the Festival.
2. In the case of a refund submitted within the period defined by paragraph 1 of this clause, the face value of the Ticket shall be refunded, less the non-refundable commissions / fees of the bank, the Payment Provider and/or actually incurred service fees, if any.
3. If fewer than 30 days remain before the start of the Festival, the Ticket is not subject to refund, except in the other cases provided by this Policy.
4. A refund shall not be made if: a) the Ticket has already been used or its QR / Identifying Code has been scanned,
5. b) the User did not appear at the event, was late or voluntarily refused to enter,
6. c) entry was prohibited because of the User’s violation of the rules, a fake / invalid Ticket, dangerous conduct or violation of security requirements,
7. d) unauthorized resale, duplication, fraud or other abuse of the Ticket has been discovered.
8. A partial change in the individual components of the Festival programme, the lineup of artists, the arrangement of stages, the timetable or the sequence does not in itself constitute grounds for a refund, unless the Organizer establishes a different special procedure.

1. If a Transfer or another Additional Service has been acquired together with the Ticket, the refund of the value of that service may be calculated separately.
2. A refund of the Transfer is possible up to 72 (seventy-two) hours before the start of the service.
3. The value of a Transfer cancelled less than 72 hours in advance is not subject to refund, except in cases where the service was not provided for reasons attributable to the Organizer or its engaged partner.
4. Failure to use the Transfer, lateness or failure to appear at the departure point in due time does not in itself create a right to a refund.

1. If MANIFEST FESTIVAL is cancelled in full by decision of the Organizer or because of circumstances as a result of which the event does not take place, the User has the right to demand a refund of the face value of the Ticket.
2. If only the performance of an individual artist, the programme of a separate stage or any segment of the programme is cancelled, while the event as a whole takes place, this shall not automatically be deemed cancellation of the whole event.
3. In the event of cancellation, the refund is made by the same payment method by which the payment was made, unless technically another method is necessary or the parties have agreed on another option.
4. The refund-processing period is up to 10 working days from the moment of official commencement of the refund process, however the actual crediting of the amount to the card or account may depend on the bank or the Payment Provider.

1. If the event is postponed or moved to another day, the purchased Tickets remain valid for the newly announced date, unless the Organizer publicly establishes a different procedure.
2. If the User cannot participate on the new date, the User may submit a refund request within 7 (seven) calendar days after the official announcement of the new date.
3. In such a refund, the face value of the Ticket shall be refunded, less the non-refundable commissions / fees of the bank, the Payment Provider and/or actually incurred service fees, if any.
4. Changes of the venue, admission time or programme in part shall be assessed under the specific conditions published by the Organizer and do not automatically give rise to a right to a refund, if the event generally takes place.

1. The refund request shall be submitted electronically to info@eventlabpro.com.
2. The request should, to the extent possible, contain: a) the order number,
3. b) the buyer’s first name and last name,
4. c) the email address or telephone number by which the Order was placed,
5. d) the ground for the refund,
6. e) the payment-confirmation data or attached supporting evidence, if any.
7. The Organizer may request additional data or evidence for the purposes of identification, prevention of fraud or verification of the grounds for refund.
8. Requests submitted with incomplete, contradictory or clearly false information may remain unsatisfied until the necessary clarifications are provided.

1. If the User initiates a chargeback or otherwise disputes the payment through the bank or the card system, the Organizer may temporarily suspend the validity of the relevant Ticket or Order until final resolution of the dispute.
2. In the case of a justified suspicion of fraud or abuse, the Organizer may refuse the refund or resort to legal remedies within the limits established by law.

website: manifest-music.com